What to Expect

As a new client of our practice, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Water and coffee is available in our reception area and you may browse our retail area while you wait.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

One of our veterinarians will see you as soon as possible, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. If further diagnostics, such as blood work or radiographs, are required, the veterinarian may take your pet to our treatment area where our registered veterinary technicians (RVTs) will asisst them. Our client care specialists will handle billing and schedule any needed follow up. If you are waiting for test results, you will often have the option of waiting in the reception area or leaving and coming back when the results are available.

We are excited to meet you and your human and animal family members!